Dear Patient and Families,
The purpose of healthcare services is to ensure that individuals and society live healthy, long lives and work productively.
The "Regulation on Patient Rights and Responsibilities" issued by the Ministry of Health of the Republic of Turkey has been prepared to concretely demonstrate "Patient Rights"—which reflect fundamental human rights within the field of healthcare and are recognized primarily in the Constitution of the Republic of Turkey, other legislation, and international legal texts. It aims to regulate the procedures and principles ensuring that everyone can benefit from "Patient Rights" in a manner worthy of human dignity across all healthcare institutions and facilities (as well as in settings where healthcare is delivered outside traditional facilities), remain protected against rights violations, and actively utilize legal remedies when necessary.
As Private Medicabil Hospital, our goal—in line with our mission and vision and guided by our motto "Health First"—is to deliver high-quality, reliable healthcare services and provide you with a peaceful environment throughout your stay as our guest.
General Access to Services Patients have the right to benefit from healthcare services within the framework of justice and equity, regardless of race, language, religion, sect, gender, philosophical belief, or economic and social status.
Information and Requesting Information Patients have the right to learn about available healthcare services and facilities, and to request any information regarding their health status, either orally or in writing.
Selecting and Changing the Healthcare Facility and Personnel Patients have the right to select and change the healthcare facility, to benefit from the services offered at the chosen facility, and to learn, select, or change the identities, duties, and titles of the physicians and other healthcare professionals providing or scheduled to provide their care.
Privacy and Confidentiality Patients have the right to receive all healthcare services in a confidential environment.
They have the right to ensure that their personal health information is not disclosed to third parties without their consent.
Identity details of patients shall not be disclosed in research and academic studies without their explicit permission.
Death does not abolish the confidentiality of patient information.
Institution personnel cannot share patient information in patient rooms or areas open to visitors, nor discuss patient-related matters in public spaces.
Refusal, Discontinuation, and Consent Patients have the right to provide written consent for medical interventions, to receive services within the framework of that consent, to request the discontinuation of treatment, and to refuse treatment.
When patients and their relatives are asked to participate in research, they have the right to receive detailed information about the study and to decline participation if they choose.
Except for life-threatening emergencies, no medical intervention shall be performed on minor patients or patients lacking decision-making capacity without the written consent of their legal guardian or representative.
Security Our hospital takes all necessary precautions to ensure the physical safety and security of patients and their relatives, as well as their belongings, during their stay.
Fulfilling Religious Duties Patients have the right to fulfill their religious obligations within the facility’s capabilities and the framework of measures set by management.
Respect for Human Values, Dignity, and Comfort Patients have the right to receive healthcare services delivered with respect, care, and attention in a friendly, gentle, and compassionate environment, ensuring hygienic conditions and removing all noisy or disturbing elements.
Visitors and Companions Patients have the right to receive visitors according to the rules set by the healthcare facility, and to have a companion present if deemed appropriate by the attending physician and within the limits of applicable regulations and facility capabilities.
Right to Application, Complaint, and Legal Action In the event of a rights violation, patients have the right to submit applications, lodge complaints, and pursue legal remedies within the framework of relevant legislation.
To Apply Regarding Patient Rights Matters: During your stay at our hospital, please contact our Patient Rights Department at 444 8 112 / Ext: 1003.
Ministry of Health SABİM Hotline: www.saglik.gov.tr / ALO 184
Private Medicabil Hospital has utilized the Directive of the same name issued by the Ministry of Health of the Republic of Turkey.